Shipping Policy

Processing Times

All orders are processed within 1–3 business days. During peak periods, new releases, or sales events, processing times may extend slightly. You will receive a confirmation email once your order has been dispatched.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and order size.

Estimated delivery times:

• Domestic (Australia): 2–8 business days

• International: 7–21 business days

Please note: Delivery times are estimates only and may vary due to factors outside our control such as customs delays, carrier disruptions, or public holidays.

Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

Shipping Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost, Delayed, or Damaged Packages

If your package is lost or arrives damaged, contact us immediately. We will investigate with the carrier and work with you to reach a resolution.
We are not liable for delays caused by postal or courier services.

Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, duties, or taxes charged by their country. These costs are not included in your order total.

Pre-Orders

Items purchased as pre-orders will ship on or around the estimated release date listed on the product page. Orders containing both pre-order and in-stock items may ship together unless otherwise stated.

Questions?

If you have any questions regarding your order or shipping, please contact us and our team will help you out.